Payment, Refund & Cancellation Policy

This Payment, Refund & Cancellation Policy outlines the terms under which UKVI ("we," "our," or "us") accepts payments and processes refunds or cancellations for our services. By using our services, you agree to this policy.

1. Payments

All payments for services provided by UKVI must be made in accordance with the agreed project proposal, invoice, or contract. Payments may be required in full or partially in advance, depending on the nature of the project.

• All prices are quoted in INR and USD
• Invoices must be paid by the due date specified
• Late payments may result in project delays or suspension of services

2. Advance Payments

Advance or upfront payments are required to initiate a project. Such payments confirm project booking, resource allocation, and commencement of work. Unless stated otherwise, advance payments are non-refundable.

3. Refund Policy

Due to the nature of digital and website development services, refunds are handled as follows:

• Before project commencement: A refund may be issued after deducting administrative or processing fees.
• After project commencement: No refunds will be provided for work already completed or in progress.
• Completed projects: No refunds will be issued once the project has been delivered or approved.

4. Cancellation Policy

Clients may request project cancellation by providing written notice via email. Cancellation terms are as follows:

• If cancelled before work begins, partial refunds may apply as outlined above
• If cancelled after work has started, the client is responsible for payment of all work completed up to the cancellation date
• UKVI reserves the right to cancel a project due to non-payment, lack of communication, or breach of terms

5. No Guarantees

UKVI does not guarantee specific results, rankings, traffic, or business outcomes from website development or related services. Refunds will not be provided based on dissatisfaction with subjective outcomes.

6. Chargebacks & Disputes

Clients agree to contact UKVI directly to resolve any payment disputes before initiating a chargeback. Unauthorized chargebacks may result in service termination and additional recovery fees.

7. Changes to This Policy

UKVI reserves the right to update or modify this Payment, Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated “Last updated” date.

Last Updated Date 24-10-2025